Reference

Privacy Policy — What We Collect and Why

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, verify withdrawals and answer support requests. This page explains what data we hold, how we use it and who can see your account information.

Account registration dataPayment transaction recordsDevice and session logsSupport chat historyCookie preferences
keri kya Privacy Policy — What We Collect and Why
DATA REQUESTS

Contact Us About Your Privacy

If you want to see what data we hold, request deletion or update your account details, reach us through any of these channels. We respond to privacy requests within a few business days and walk you through the verification steps needed to confirm it is your account.

Live Chat Open the chat widget in the lobby footer and tell the agent you need help with a privacy or data request. They will verify your account and forward your request to the compliance team who handle data access and deletion.
Email Support Send your request to the support email address listed in the footer. Include your registered mobile number and a brief description of what you need — account data export, deletion request or correction of personal details.
Account Settings Log in and go to account settings to update your email, mobile number or payment wallet preferences. For full account closure or data deletion you still need to contact support directly so we can verify the request.
DATA PROTECTION

How We Keep Your Information Secure

We encrypt your password, payment details and session tokens so they are never stored in plain text. Account data sits behind access controls that limit which staff members can view sensitive fields. Cookies help us recognise your device and keep you logged in, but you can clear them anytime from your browser settings. We retain transaction records to meet audit requirements, but we do not share your bKash, Nagad or Rocket account numbers with anyone outside our payment verification team.

Encrypted Storage

Your password and payment wallet details are hashed and encrypted before they touch our database. Even our own support agents cannot see your full wallet number — they only see the last few digits when verifying withdrawals.

Cookie Control

We use session cookies to keep you logged in and preference cookies to remember your language and payment method. You can reject cookies through your browser, but you will need to log in again each time you visit the lobby.

Data Retention

We keep transaction logs and account activity records as long as your account is open, plus a period after closure to meet audit and compliance obligations. Personal identifiers like email and mobile number are deleted once the retention period ends.

Access Rights

You can request a copy of the data we hold about you, ask us to correct errors or close your account and delete personal information. Contact support with your registered mobile number to start the verification process.

Privacy Policy Questions

We collect your mobile number, email address and the payment wallet you choose — bKash, Nagad or Rocket. We also log your device type and IP address to protect your account from unauthorised access.

No. Your bKash, Nagad and Rocket account numbers stay within our payment verification team. We do not sell or share your wallet details with advertisers, data brokers or anyone outside the platform.

We keep deposit and withdrawal logs as long as your account is active, plus a retention period after closure to meet audit requirements. Personal identifiers are deleted once the compliance period ends.

Yes. Contact support through live chat or email with your registered mobile number. We will verify your account and send you a copy of your personal data, transaction history and support chat logs.

Message support and request account closure. We will verify your identity, clear any pending withdrawals and delete your personal details once the audit retention period is complete. Transaction records stay for compliance purposes.

We use session cookies to keep you logged in and preference cookies to remember your language and payment method. You can reject cookies in your browser settings, but you will need to log in each visit.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.